Can Social Media Measure Customer Satisfaction?

Find Out - Download this White Paper!

In theory, online sentiment expressed in social media should correlate with established customer satisfaction metrics.

In this white paper, NetBase presents analysis that shows a high correlation between our Net Sentiment Score and published scores from the American Consumer Satisfaction Index (ACSI). We also share industry benchmarking data for online sentiment scores and examine how social media can measure three distinct facets of customer experience.

To download the paper, simply fill out the form below (*required fields):