Download the eBook from NetBase and J.D. Power & Associates and get all the insights from our survey of more than 1,000 consumers. Find out:
Where, When and How consumers are engaging in social media
Which consumers want you listening and which don’t
How consumers want you to respond via social
"51% of people want to talk about brands without them listening...but 58% expect companies to respond directly to complaints. Talk about a double standard!"
They Want—Yet Don't Want—Companies to Listen
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